Legal Information

Last updated: 21 October 2026

1. General information

This website, accessible at https://loxaide.com (the “Website”), is published and operated by Raybell Limited under the brand Loxaide.

This Legal Notice informs users about the identity of the Website publisher, the hosting provider, the conditions of access and use of the Website, and the essential rules relating to intellectual property and personal data. It should be read together with the Terms & Conditions, the Terms of Payment, the Cancellation & Refund Conditions and the Privacy Policy, all available on the Website.

2. Website publisher

2.1 Identification

  • Company name: Raybell Limited
  • Legal form: Private limited company
  • Registered in: England and Wales, Companies House
  • Registration number: 13971672
  • VAT number: 445135213
  • Registered office: Office B, 11 Old Ladies Court, Battle, TN33 0AH, United Kingdom
  • Share capital: £1

2.2 Publication director

Maria Jean Aldridge, Director of Raybell Limited.

2.3 Contact

For any request, users are invited to use the chat available on the Website as a priority. Raybell Limited can also be contacted:

3. Hosting

The Website is hosted by Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg, aws.amazon.com.

Data are stored on servers located in Ireland (European Union).

4. Description of the service

Loxaide is an online taxi booking service. Users can submit a ride request through the Website. Available rides from licensed third-party transport providers are checked, and once a ride is confirmed the user receives the details of the provider performing it. A ride booking fee applies to each request, whether or not the booking can be confirmed.

Users may also choose the Personal Assistant plan, a monthly plan that removes ride booking fees and gives priority assistance for taxi bookings and any other everyday request (leisure activities, travel and similar services), as well as the Loxaide digital magazine. Both are optional.

Prices, billing, renewal and cancellation conditions are set out in the Terms of Payment, the Terms & Conditions and the Cancellation & Refund Conditions.

5. Intermediary status and third-party providers

Loxaide acts solely as a booking intermediary. Loxaide is not affiliated or partnered with any ride platform or transport provider: it acts as an intermediary between drivers and users to make booking easier. Each booking is made on the user’s behalf with a licensed operator or ride platform, which accepts the booking and remains fully responsible for it and for the ride. Once a ride is found, the driver’s contact details are sent to the user. Raybell Limited is not a transport operator, does not own or operate vehicles, does not employ drivers and does not accept bookings as an operator.

The rides themselves are performed entirely under the responsibility of the third-party providers. Accordingly:

  • Raybell Limited does not guarantee the availability, punctuality, quality or safety of the rides performed by third-party providers.
  • Raybell Limited is not a party to the transport contract concluded between the user and the provider.
  • Any complaint relating to a ride (delay, cancellation, driver behaviour, vehicle condition) must be addressed to the provider concerned, without prejudice to any assistance Loxaide may offer.

6. Access to the Website

The Website is in principle accessible 7 days a week, 24 hours a day. Access may be temporarily suspended or limited without notice for maintenance, updates, technical incidents, security reasons or events beyond the reasonable control of Raybell Limited.

Raybell Limited shall not be liable for any interruption, unavailability or malfunction of the Website.

Some features require the creation of a user account and the acceptance of the Terms & Conditions. Access to the services is reserved to users aged 18 or over.

7. User responsibilities and acceptable use

By using the Website, users agree to:

  • provide accurate, complete and up-to-date information,
  • keep their login credentials confidential and not share their account,
  • use the Website lawfully and for personal, non-commercial purposes only,
  • refrain from any fraudulent, abusive or misleading use of the services,
  • not damage, disrupt or interfere with the operation or security of the Website (including malware, scraping or unauthorised access).

Users remain responsible for their own equipment, internet connection and the security of their devices and data.

Raybell Limited may suspend or terminate access to the Website in the event of a breach of this Legal Notice, the Terms & Conditions or applicable law.

8. Liability

Raybell Limited makes every effort to ensure that the information published on the Website is accurate and up to date. However, errors, omissions or delayed updates may occur, and Raybell Limited shall not be liable for any consequence of an incorrect interpretation or use of this information.

To the fullest extent permitted by applicable law, Raybell Limited shall not be liable for any indirect damage arising from the use of the Website. Any liability that cannot be excluded is limited as set out in the Terms & Conditions. Nothing in this Legal Notice limits the mandatory rights of consumers.

9. Intellectual property

All elements of the Website, including texts, images, logos, trademarks, graphics, layouts, databases and source code, are the property of Raybell Limited or its licensors and are protected by applicable intellectual property laws.

Any reproduction, adaptation, distribution or exploitation of all or part of the Website without the prior written authorisation of Raybell Limited is prohibited and may give rise to legal action. Authorisation requests can be sent to contact@loxaide.com.

10. Personal data

Raybell Limited is the data controller for personal data collected through the Website and processes it in accordance with the UK GDPR and the Data Protection Act 2018.

Data collected may include identification and contact details (name, email, phone number), booking requests and history, payment-related information processed by third-party payment providers, and technical browsing data. It is used to provide the services, manage user accounts and requests, handle billing, secure the Website and meet legal obligations.

Users have the right to access, rectify, erase, restrict, object to and, where applicable, port their data. Requests can be sent to contact@loxaide.com.

Full details are set out in the Privacy Policy.

11. Cookies

The cookies and similar technologies used on the Website, and the choices available to users, are described in the Cookies section of the Privacy Policy.

12. Hyperlinks

The Website may contain links to third-party websites. Raybell Limited has no control over these websites and shall not be liable for their content or practices. Any inappropriate link can be reported to contact@loxaide.com.

13. Governing law and disputes

This Legal Notice is governed by the laws of England and Wales.

In the event of a dispute, an amicable solution shall be sought first. Failing agreement, jurisdiction shall be determined in accordance with applicable rules, subject to any mandatory consumer protection provisions. The rules governing the contractual relationship and dispute resolution are set out in the Terms & Conditions.

14. Changes to this Legal Notice

Raybell Limited may update this Legal Notice at any time to reflect legal, regulatory, technical or editorial changes. The version in force is the one published on the Website at the time of consultation, with the date shown at the top of this page.