Frequently asked questions

Taxi rides, now or scheduled in advance, including airport and station transfers. Tell us where you are, where you are going and when, and we take care of the rest.

A taxi app only shows the drivers signed up with it. Loxaide searches every taxi bookable online and also calls local taxis by phone, so you get more options and a better chance of a quick pick-up.

Your ride is carried out by a licensed local operator or ride platform, which accepts the booking and stays responsible for the trip. Once your taxi is confirmed, we send you the driver’s contact details and keep you updated in the chat.

We cover the areas where taxis can be booked online or by phone. Enter your pick-up and destination on the homepage and we search for you.

No. Loxaide is a booking intermediary and is not affiliated or partnered with any ride platform or transport provider. Each ride is booked on your behalf with a licensed operator or ride platform, which accepts the booking and remains fully responsible for it.

Use the ride form on the homepage: enter your pick-up, destination, date and time, passengers and vehicle. You can also book through your user space once you have an account.

Most rides are confirmed within minutes. When we have to call local taxis by phone, confirmation can take a little longer, and you are kept up to date in the chat.

We still reach out to local taxis by phone. If none can take your ride, we look for other ways to get you there, such as a shuttle bus, a train or public transport.

If no taxi is available for your pick-up and time, we suggest other ways to make the trip — a shuttle bus, a train route or public transport — with times and connections, so you are not left stranded.

You can cancel or change your ride directly in the chat, from your user space. Changes and cancellations follow the conditions of the operator performing the ride.

Yes. Each ride request costs a one-time booking fee of £3.00, shown before you pay. It covers the work of handling your request, so it stays due even if no taxi can be found. With the Personal Assistant plan, you pay no booking fee.

A recap of your ride and the amount to pay is always shown on the payment page before you pay, so you can check everything first.

Our English pages display and bill every amount in pounds sterling (GBP), VAT included where it applies. The charge always matches the total you saw and approved on the payment page.

Every charge appears on your bank statement as LOXAIDE.COM. If you do not recognise a charge, write to us at contact@loxaide.com before contacting your bank and we will look into it straight away.

All your payments and receipts are available in your user space.

You pay £0.10 for a 3-day trial. Unless you cancel before it ends, the plan then renews automatically at £69.95 per month, with the first monthly charge on the day the trial ends. While the plan is active, you pay no ride booking fee.

Yes. Before your trial ends and before each monthly renewal, we send you an email with the amount, the charge date and a link to cancel.

Use the cancellation form at the top of the Contact page or the Manage Plans page, or ask us in the chat. If you cancel during the trial, nothing more is charged. After the trial, no further monthly charge is made and the plan stays active until the end of the month already paid. There is no cancellation fee.

The first 7 days are free. After that, it is charged weekly, up to £7.60 per month, until you cancel.

Use the Magazine tab of the cancellation form on the Manage Plans page, or ask us in the chat. If you cancel within the first 7 days, nothing is charged. Cancelling the Magazine does not cancel the Personal Assistant plan, and the other way round.

Refunds follow our Cancellation & Refund Conditions. If you have a question about a charge, contact us in the chat.

No sign-up form is needed. Your account is created when you pay, and you receive an email to access your user space securely.

Pick “Forgot password” on the sign-in screen and choose a new password. Still nothing in your inbox after a few minutes? Check spam first, then write to contact@loxaide.com.

Log in to track your rides and requests, see your active plan and Magazine, find your invoices and receipts, update your details and chat with your assistant.

Just email contact@loxaide.com and put “Delete my account” in the subject line. Your data is then removed following the rules set out in our Privacy Policy.

Open the chat, available on every page and in your user space, for the quickest answer, or send us a message with the form on the Contact page.

The chat is the fastest way to reach us. You can also use the form on the Contact page or email us at contact@loxaide.com.

You can reach the team seven days a week, between 9am and 7pm.